Shipping Policy

1. Order Processing

Orders are typically processed within 1–3 business days of payment confirmation, excluding weekends and public holidays. You will receive an order confirmation email immediately after your purchase. A separate shipping confirmation with tracking information will be sent once your order has been dispatched.

Processing times may be longer during peak periods, promotions, or holidays. We will notify you if there is a significant delay affecting your order.

2. Third-Party Fulfillment

Dwellify works with third-party fulfillment and dropshipping partners to source and ship products. Some orders may ship directly from a fulfillment partner's warehouse, which may be located domestically or internationally. This may affect delivery times and the origin of your shipment.

Regardless of who fulfills your order, Dwellify is your retailer and point of contact for all order-related questions and concerns.

3. Shipping Estimates

Estimated delivery times are provided on each product page and at checkout. These are estimates only and are not guaranteed. Actual delivery times may vary based on your delivery address and region, the fulfillment partner and carrier handling your order, carrier volume and capacity, and weather, natural disasters, or other events outside our control.

We do not guarantee specific delivery dates unless expressly stated at the time of purchase.

4. Shipping Costs

Shipping costs are calculated at checkout based on your order total, delivery address, and the items in your cart. Any applicable shipping fees will be displayed before you complete your purchase.

5. Order Tracking

Once your order ships, you will receive a shipping confirmation email containing your tracking number and a link to track your package. You can also visit our Order Tracking page and enter your order ID and email address to check your order status at any time.

Please allow up to 24–48 hours after receiving your tracking number for the carrier's system to reflect updated tracking information.

6. Multiple-Package Shipments

If your order contains multiple items, they may ship separately from different fulfillment locations. You may receive multiple tracking numbers and packages arriving on different dates. This is normal and does not indicate a problem with your order.

7. Incorrect or Incomplete Addresses

Please ensure your shipping address is complete and accurate before placing your order. Dwellify is not responsible for delays, failed deliveries, or lost packages resulting from an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping address after placing an order, contact us immediately at [SUPPORT EMAIL]. We will do our best to correct it before the order is dispatched, but we cannot guarantee changes once fulfillment has begun.

8. Delays and Circumstances Outside Our Control

Dwellify is not liable for shipping delays caused by circumstances beyond our reasonable control, including but not limited to carrier delays, customs holds, natural disasters, severe weather, labor disputes, or government actions. We will make reasonable efforts to communicate known delays and assist you in resolving issues with your shipment.

9. Lost or Missing Packages

If your tracking information shows your package as delivered but you have not received it, please check around your delivery location including with neighbors or building management, wait 24–48 hours as carriers sometimes mark packages as delivered slightly early, then contact us at [SUPPORT EMAIL] within 7 days of the marked delivery date.

We will investigate with the carrier and work to resolve the issue. Dwellify is not responsible for packages confirmed as delivered to the correct address that are subsequently stolen or misplaced.

10. Shipping Destinations

Dwellify currently ships to eligible addresses within the United States only. We do not offer international shipping at this time. If you have questions about whether your address is eligible, please contact us before placing your order.

11. Contact Us

If you have questions about your shipment or this Shipping Policy, please contact us at [SUPPORT EMAIL] or through our contact form. Customer inquiries are generally answered within 1–2 business days.